About

Standing Out from the Crowd

 

Perhaps you have an established property portfolio, have your first buy-to-let property, or are moving abroad?

 

about-another wayThere is Another Way

Grants Property Management are 100% dedicated to property management. It’s not an afterthought, it’s our business and as such we only deliver the highest standards, 24 hours a day.

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Expertise

With a range of services and a wealth of knowledge and experience you can trust Grants Property Management, Oxford to look after your investment. We know that by keeping your property well maintained, dealing with problems quickly and efficiently, you will benefit from consistent tenancies and ultimately, a much better investment.

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Freedom

Grants Property Management, Oxford can take the stress out of letting and looking after your property by combining the services of a letting agent and on-going property management in Oxford and the surrounding area. We offer a flexible professional and personal service for you and your property, so that you can be confident that your investment is being looked after.

We know this because we are landlords too. We know the pitfalls and frustrations many landlords experience because we have experienced them too. We also understand that the process of selecting a letting agent or property management company in Oxford can be daunting. Grants Property Management, Oxford, will offer you honest advice, outline our simple fee structure and talk you through all suitable options for your property. Essentially, at Grants Property Management, Oxford you can trust us to look after your property like it’s one of our own.

 

 

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

 

  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

 

  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

 

  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

 

We are members of a client money protection scheme.

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“Your property is safe in our hands”