Landlords

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We are a professional property management company with all the expertise of a letting agent.

 

When letting your property choosing the right company to work with is the most important decision you will make. Grants Property Management will find the right tenant, manage the negotiation, organise the legal requirements and manage your property throughout the tenancy if required.

 

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Your buy-to-let property in Oxfordshire is safe in our hands.

Whether you already have a property portfolio or are embarking on your first buy-to-let in Oxford, Grants Property Management can provide you with a service that suits your specific needs. Like Oxford itself, the buy-to-let properties we manage in Oxford are a diverse mix of ancient to modern, small to large. So whether you have a one bedroom apartment, a three storey townhouse or a luxurious family home, we can offer you complete peace of mind by taking the day-to-day stress out of your buy-to-let property investment in Oxford.

It’s Our Business Not an Afterthought.

We offer flexible services to suit individual landlords. We understand that some landlords like to be involved in the management of their buy-to-let Oxford property, whilst others prefer to hand over full management. For those Landlords who want to be ‘hands on’ with the day-to-day management, we can co-ordinate other services including tenant finding and rent collection.  We also offer a specific management service for vacant homes, for owners who are away for extended periods, as well as reduced rates for managing a portfolio of properties. Please contact us directly to discuss your property and how we can help you.

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

You can also view our current properties on:

Please see opposite links for useful information.

Full Property Management

100% Dedicated

This service is designed for Landlords who require complete assurance that every aspect of property letting and management will be handled by an experienced professional. We also cater for Landlords who already have a tenant in place and who want a professional service to complement their property and ensure maximum ongoing income. Owners can be as involved or ‘hands-off’ as they choose.

Our standard service includes;

  • Management of the property from the day tenants move in, to the day they move out
  • Full access to the property with key handling service
  • 24 hour emergency advice and call out service
  • Management and co-ordination of all repair works
  • A property visit 3 months into the tenancy agreement and thereafter, 6 monthly property inspections including written report
  • Rent Collection*

*Rent Collection is also a stand-alone service we are happy to offer.

COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible.  We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you.  A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd

Milford House

43-45 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

We are members of a client money protection scheme.

CLIENT MONEY PROTECTION CERTIFICATE 22.05.2017 – 21.05.2018

Feel free to call for more information. phone icon 01865 803662

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